MARY BARRETT

227 Heron Dr. Pittsburg, CA. 94565

Tel: (925) 586-1064(C) or (925) 427-7742(H) / expbgal@aol.com & expbgal@gmail.com

 

PROFESSIONAL EXPERIENCE

 

VINCULUMS - Walnut Creek, CA                                         

Network Services Support/Provisioner

04/2012 – 08/29/2014

·         Initiated (via VFO or email) and managed from design to completion Access Service Request (ASR) and Service Inquiries (SI) for wireless trunks, transport facilities, cell sites, and Ethernet (MTSO, UNI, EVC) with multiple Local Exchange Carriers (LEC), Wireless Carriers, and Long-haul carriers

·         Initiated (via VFO or email) and managed from design to completion Access Service Request (ASR) and Service Inquiries (SI) for OEW OPT B, OPT G, SCP, EMUX, & Trunking.

·         Coordinated TNT, ensured timely work orders/circuit turn up, working with field techs, switch techs, and multiple vendors.

·         Update segments in Granite/Xng & CANOPI with all key and current information throughout the various stages of the segment.

·         Maintain EXCEL spreadsheet for management and attend weekly conference calls to discuss outstanding issues.

·         Experienced in circuit ordering for Ethernet, E911, DS0, DS1 (Trunk Groups and Cell Sites), DS3, & OCn services.

 

AT&T - Pleasanton, CA                                         

Network Services Support/Provisioner

02/2010 – 03/2012

·         SPOC/FAE for new technology and Ethernet products in West Region such as OEW OPT B, OEW SCP, EPLS WAN, EPLS MAN, EMUX, & EoS (Ethernet over Sonet)

·         Issue orders via VFO or email to various ILECs & Account Teams

·         Participate in nationwide technical meetings to help develop process and procedures to stream line products into business as usual (BAU) work flow.

·         Assist other Regional SPOC/FAE with ordering circuits

·         Experienced in circuit ordering for PSTN Trunking, DS0/DS1/DS3, E911 and OC3 services. DS1 ordering includes Trunk Groups and Cell Sites.

·         Work closely with other internal organizations such as Engineering, Transport, PCO, & others to ensure timely product rollout and testing.

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APPLIED PERFORMANCE - Worthington, OH                           

Network Services Support

12/2009-01/2010

·         Access the UTrack web site, Trifecta reporting tool, and the assigned Market.

·         Check Node B site id for discrepancy in the Ericsson and Lucent switch.

·         Reviewed UMTS paths for accuracy

·         Correct path names for UMTS per customer’s national naming standards.

·         Verified that UMTS path originated at MSN shelf and terminated at a Node B shelf

·         Identify Node B shelves with missing or miss-assigned UMTS Paths

·         Correct the Node B shelf/card/port assignment within a UMTS.

·         Built equipment for node b shelves, added cards, and ports when necessary.

·         Verify the UDA properties of a UMTS path.

·         Created paths for IMA Bundles for bulk upload to Granite

·         Work closely with project team members to ensure requirements were met.

 

AT&T - Bloomington, OH                                                       

Network Services Support/Provisioner/Designer

04/02009 – 06/2009

·         Responsible for the Granite design for the MNP (Minnesota Northern Plains) Market E911 Diversity Project.

·         Create new design for DSO’s, DS1’s, & DS3’s from the MGW (Media Gateway) to the DACS and LEC for the E911 Diversity Project.

·         Check utilization on parent path for E911 DSO’s circuits; create revision to move DSO’s if utilization on parent path is over 50%.

·         Create new GB links from the SGSN to the BSC.

·         Check utilization on current GB links and create revisions if utilization is over 50%.

·         Issue CTS tickets (work orders) to Operations to test and turn up circuits and track the progress.

·         Assist Operations and LEC with circuit design issues.

·         Coordinate work order completion with project managers and IEC

·         Upon completion of maintenance window activity, update Granite records

·         Create and provide updated spreadsheets to all managers and PM’s on E911 Project

·         Participate in E911 Diversity Team weekly meeting and provide project status

 

Ponder Research - Alamo, CA                                                  

Telecommunications Analyst

08/2007-01/2009

·         Perform physical audits of T-Mobile switch offices.

·         Updated site CAD drawings.

·         Created and provided updated spreadsheets for customer.

·         Responsible for all aspects of the Xng/Granite database for network equipment. 

·         Audit Xng/Granite to assure accurate inventory of all equipment in the network per T-Mobile Standards.

·         Making necessary corrections and building the segments, paths, cross connects, & equipment in Xng/Granite per customers NRM standards.

·         Work with Operations and Switch Engineering to build various equipment (Media Gateway, Ericsson, Nortel Transports, Alcatel ATM, Tellabs 5500, routers, servers, etc, in Xng/Granite.

·         Design circuits such as DS1, DS3, OC12, and OC48 in Xng/Granite for all of the above equipment.

·         Performed Granite/XNG audits using SQL & Business Object Reports.

 

AT&T - Concord, CA                                         

Granite Engineer Team Lead

07/2005 - 08/2007

·         Maintain the Xng/Granite database

·         Got info from FBDP database and built segments & paths in Xng/Granite

·         Manage, train, & mentor Xng/Granite Engineers on my team.

·         Created, provided, and updated Xng/Granite processes, reports, and timelines.

·         Created & schedule work orders in Homer

·         Communicate regularly with other groups to maintain various project schedules are on time

 

AT&T/SBC/PACIFIC BELL - Hayward, CA                                         

Central Office Technician

1999 - 06/2002

·         Installed OC48 & OC192 equipment

·         Test and acceptance for Tellabs 5500, Nortel OC48 & OC192, Optera 3500, & Alcatel.

·         Installed and repaired data communications lines and equipment using hand tools and test equipment.

·         Reviewed work orders to move, change, install, or repair central office equipment

·         Provision circuits for DSO, DS1, DS3, OC3, OC48, & OC192 service.

·         Test communication lines to ensure that specifications were met, using testing instruments, such as voltmeter and T-Berd.

·         Work on transmission equipment such as D4 channel banks, terminal & signaling equipment, bridges, equalizers, and office repeaters.

 

EDUCATION

 

DATA COMMUNICATION CERTIFICATE                            1995, UC BERKELEY, EXT                                         

 

Applications/Systems

TIRKS, WORD, EPADD, GNFO, ACORN, CAFÉ, IWOS, CTS Remedy, VFO, ATT Access Ordering, XNG/Granite, CANOPY, QORA, CEMR, Citrix, AT&T LD, NATT, ADP and Microsoft Office including Excel.